Rental Agreement

Article 1. Rental Vehicle

The Company hands over the booked vehicle to the renter at the start of the rental.

At handover, the renter and the Company jointly check the vehicle's condition and record what they have mutually confirmed.

Article 2. Drivers

Drivers are limited to the renter and additional drivers registered at the time of booking. Driving by anyone other than these is prohibited.

Drivers present the original of their driver's license at handover, which the Company verifies.

If the driver's license cannot be verified at handover, or if the Company determines that the rental would be inappropriate in light of applicable laws or this Agreement, the Company may refuse the rental. Where this is due to reasons attributable to the renter, the case is handled in accordance with the Company's cancellation policy (same-day cancellation).

Article 3. Method of Use and Prohibited Acts

The renter shall observe the following in using the vehicle.

• Comply with the Road Traffic Act and other relevant laws
• Not use the vehicle for purposes other than intended (racing, towing, commercial use, etc.)
• Obtain the Company's prior consent before taking the vehicle outside the declared area
• Smoking inside the vehicle and bringing animals are prohibited
• Modifying the vehicle or removing equipment is prohibited

If the renter breaches any item of the preceding paragraph or this Agreement, the Company may terminate the contract immediately and retrieve the vehicle. In that case, fees already paid are not refunded.

Article 4. Fuel and Consumables

Fuel shall be returned in the state it was in at handover. Any shortfall is settled separately.

The cost of replenishing consumables (diesel, LP gas, water) is borne by the renter.

Article 5. Return

The renter returns the vehicle at the rental location by the booked return date and time.

If the return will be late, the renter contacts the Company immediately. Time exceeding the scheduled return time is charged as an extension fee, calculated at the hourly rate for the exceeded time band (with compensation and options charged per rental day). The amount is the same whether or not you contact us in advance, and the same calculation applies even for an unauthorized delay.

At return, mileage and vehicle condition are jointly checked.

Article 6. Measures for Non-Return or Return Outside the Designated Location

The renter must not return the vehicle at a location other than the rental location without a legitimate reason. If the renter must unavoidably return it elsewhere, they obtain the Company's prior consent, and the transport costs arising from this are borne by the renter.

If the renter significantly exceeds the scheduled return time and does not respond to the Company's contact, so that the vehicle's location or the renter's intention to return cannot be confirmed for a continued period, the Company may confirm the vehicle's location by the location data set out in the next Article and retrieve the vehicle. The costs required in this case are borne by the renter.

If the state in the preceding paragraph continues, the Company may report the matter to the police as theft or the like as necessary.

Article 7. Response to Accidents and Breakdowns

If an accident or breakdown occurs, the renter shall immediately take the following measures.

• Rescue the injured
• Report to the police
• Contact the Company (emergency contact: stated in the day-before information email)
• Record the accident circumstances and the other party's information

If you leave the scene without making contact, coverage may not apply.

Article 8. Collection of Vehicle Location Data and Driving Records

For vehicle safety management, response in the event of theft or an accident, and confirmation of performance of the rental contract, the Company collects the vehicle's location data and video and records of driving conditions via the GPS (location) device and dashcam installed in the vehicle.

By receiving the rental of the vehicle, the renter is deemed to have consented to the collection of records in the preceding paragraph. The handling of the collected information follows the Privacy Policy.

The records in the preceding paragraph are used for confirming circumstances at the time of an accident or breakdown, confirming the vehicle's location in the event of theft or non-return, the Company's safety management, and other legitimate business needs.

Article 9. Handling of Illegal Parking, etc.

The renter shall not commit parking violations or other violations of the Road Traffic Act while using the vehicle.

If an abandoned-vehicle parking violation or the like is confirmed while the renter is using the vehicle, the renter shall handle that violation at their own responsibility and expense.

If the Company suffers damage (an abandonment penalty, restriction on use of the vehicle, etc.) because the renter neglected the handling in the preceding paragraph, the Company may claim compensation for that damage from the renter.

Article 10. Coverage and Deductible

The vehicle comes with the following standard coverage under the automobile insurance contracted by the Company (no additional charge applies). Liability for bodily injury: unlimited. Liability for property damage: unlimited (deductible ¥100,000). Vehicle damage: applies only to third-party accidents and vehicle-to-vehicle accidents (deductible ¥100,000). Personal injury protection: unlimited while aboard.

The renter may optionally enroll in the Collision Damage Waiver (CDW, ¥3,300 per vehicle per day). With the CDW, the deductibles in the preceding paragraph become ¥0 for third-party accidents and vehicle-to-vehicle accidents. Wearing a seatbelt is a condition for the CDW to apply. The CDW cannot be added or cancelled during the rental period (a period of less than one day is charged as one day).

For single-vehicle accidents (accidents with no other party involved), coverage does not apply regardless of CDW enrollment, and the renter bears the full actual cost of repairing the vehicle.

If the vehicle requires repair or similar measures due to an accident, soiling, or the like, the renter shall bear the following Non-Operation Charge (NOC) regardless of CDW enrollment or the type of accident: drivable, repairs up to 2 days — ¥50,000; drivable, repairs up to 7 days — ¥100,000; drivable, repairs 8 days or more — ¥200,000; drivable, repairs 31 days or more — ¥300,000; not drivable — ¥400,000.

Flat or burst tires, tire replacement, and windshield damage or scratches (including those caused by flying stones) are outside the scope of the CDW and are always borne by the renter.

Roadside assistance dispatch costs are free for CDW enrollees; without the CDW, ¥5,000 per call is borne by the renter.

Coverage does not apply and the renter bears the full amount of the damage in any of the following cases.

• An accident caused by unlicensed driving
• An accident caused by driving under the influence of alcohol
• An accident caused by an unregistered driver
• An accident caused by intent or gross negligence
• Failure to report the accident to the police
• An accident caused by special use such as racing, towing, or off-road driving
• An accident caused by a foreign driver more than 1 year after their date of entry into Japan

Article 11. Payment of Fees

You pay the full usage fee by credit card at the time your booking is completed. Your booking is confirmed upon completion of payment. No deposit (security deposit) is held.

The renter shall pay, via a payment link issued by the Company, the damage amount finalized after return, repair costs, the Non-Operation Charge (NOC), the extension fee for a late return, additionally used options, and other amounts payable to the Company under this Agreement. The damage amount and repair costs are calculated based on actual costs or a proper repair estimate. As a rule, the Company notifies the renter of the description and amount before billing (for prompt processing after return, the notification may follow the billing). If the renter objects to the content of the notification, they may raise it with the Company's designated desk, and the Company will consult in good faith.

Payments under the preceding paragraph shall be made within 7 days from the date the Company sends the payment instructions (payment link); this deadline constitutes the payment due date. If a payment link expires, the Company will reissue it upon request.

If the renter wishes to change the rental start date (departure date), they shall notify the Company by the Company's prescribed method (email or the Company's official LINE). If the Company accepts the change, the amount already paid is applied to the new booking: in full for new dates within 6 months of the original departure date, and by half for new dates more than 6 months and up to 1 year after it. For new dates more than 1 year after the original departure date, no amount is applied. If the changed schedule results in a higher fee, the renter pays only that difference; no refund is made if the fee is lower, and no fee is charged for the date change.

If the renter cancels the booking, the cancellation fee rates are 5% (equivalent to the payment processing fee) from booking confirmation up to 14 days before the departure date, 20% from 13–8 days before, 50% from 7–2 days before, 80% the day before, and 100% on the day or where no contact is made.

Article 12. Late-Payment Damages

If the renter delays performance of a monetary obligation owed to the Company under this Agreement, the Company may claim late-payment damages from the renter at a rate of 14.6% per annum from the day after the payment due date until payment is completed.

Article 13. Personal Information

The Company handles the renter's personal information in accordance with the Privacy Policy.

For performing the rental contract, ensuring safe transactions, and other legitimate business purposes, the Company may register and retain the renter's name, contact information, driver's license information, and other registration information in the Company's customer management database.

Article 14. Changes to the Agreement

The Company may change the content of this Agreement. In that case, the revised Agreement takes effect from the time it is announced by posting on the Company's website or by other appropriate means.

Such a change is made only where it does not conflict with the purpose of this Agreement and is reasonable in light of the necessity of the change, the appropriateness of the revised content, and other circumstances.

Article 15. Governing Law and Jurisdiction

This Agreement is governed by the laws of Japan. For disputes relating to this Agreement, the Kyoto District Court shall be the court of agreed additional jurisdiction, without excluding the jurisdiction of any other court having jurisdiction under the law.