Frequently Asked Questions

You can book up to 2 days before your departure date. Real-time availability for last-minute dates is shown on the booking screen. Note that once your booking is confirmed a cancellation fee applies (5% up to 14 days before), and bookings made within 13 days of your rental date may already fall into a higher bracket (20% 13–8 days before, 50% 7–2 days before, 80% the day before, 100% on the day).

There isn't one. Your booking is paid in full at the time of reservation, so we don't hold a deposit. If there's an accident or damage, we finalize the amount after you return the vehicle and bill you for the additional charge via an emailed payment link.

Yes, up to 3 days before departure once your booking is confirmed. The registration link is in your confirmation email. We can't accept additional registrations from the day before onward.

We offer a free shuttle from two stations: JR Nagaokakyo and Hankyu Nagaoka-tenjin. Please request it in advance when you book (we can't accommodate same-day requests).

Call the day-of emergency number given in the day-before information email. Extension charges are calculated at the hourly rate for the relevant time band with no surcharge (compensation and options are charged per day), and the amount is the same whether or not you contact us in advance.

We have a pet-friendly vehicle (AGITO-03) fitted with washable seat covers, a dedicated sofa, a shoes-on floor, and a double safety lock to prevent escapes. See our pet page for details. Our other vehicles remain pet-free to keep the cabin clean.

Credit card only (Stripe). We accept Visa, Mastercard, Amex, and JCB.

You pay your rental charge by credit card at the time of booking. Only if additional charges arise (such as an extension) do we finalize the breakdown at return and email you a payment link.

Online date changes have ended. Please contact us by email or our official LINE to change your dates. New dates within 6 months of the original departure date have your full payment applied; more than 6 months and up to 1 year, half is applied (not possible beyond 1 year). If the new dates cost more, you pay only the difference; no refund is given if they cost less. There is no date-change fee.

5% from booking confirmation up to 14 days before departure (equivalent to the payment processing fee); 20% from 13–8 days before, 50% from 7–2 days before, 80% the day before, and 100% on the day or with no contact. (Example: cancel a ¥100,000 booking 10 days before → ¥20,000 fee, ¥80,000 refund.)

It's a campervan built on a kei-truck base: about 3.8 m long, 1.8 m wide, and 2.6 m tall. You can drive it on a regular license (automatic-only license is fine), and it handles like a passenger car, slipping easily into narrow streets. Because it's about 2.6 m tall, please watch out for height-restricted parking lots and low underpasses.

Every vehicle has an ETC unit installed (we don't lend ETC cards, so please bring your own). Mileage is unlimited. Don't worry about the distance — drive as far as you'd like to go.

We don't rent child seats or booster seats. Due to the vehicle's structure, installing a child seat in the rear is difficult, so we ask that you not bring infants or toddlers. Children who use a booster seat may use your own booster seat installed in the passenger seat.

In winter (around December to March), every vehicle is fitted with studless tires. From central Kyoto, where snow is unlikely, to the snowy scenery of Miyama and the Tango region, you can head out with peace of mind.

The cabin linens are washed and replaced after every rental, so they are always fresh and clean when you arrive. Please rest easy.