Frequently Asked Questions

You can book up to 2 days before your departure date. Real-time availability for last-minute dates is shown on the booking screen. Note that bookings made within 14 days of your rental date are charged immediately and fall into the cancellation-fee window (50% from 7–2 days before, 80% the day before, 100% on the day).

It's an amount (¥50,000) held temporarily on your credit card, separate from your payment. If there's no accident or damage, it's released automatically when you return the vehicle. Depending on your card issuer's processing, the release may take a few days to appear.

Yes, up to 3 days before departure once your booking is confirmed. The registration link is in your confirmation email. We can't accept additional registrations from the day before onward.

We offer a free shuttle from two stations: JR Nagaokakyo and Hankyu Nagaoka-tenjin. Please request it in advance when you book (we can't accommodate same-day requests).

Call the day-of emergency number given in the day-before information email. Extension charges are calculated at the hourly rate for the relevant time band with no surcharge (compensation and options are charged per day), and the amount is the same whether or not you contact us in advance.

To keep the cabin clean, we ask that you not bring pets.

Credit card only (Stripe). We accept Visa, Mastercard, Amex, and JCB.

We automatically charge your registered credit card 13 days before your rental date (after the free-cancellation period ends). For bookings made more than 14 days before the rental date, your reservation is confirmed once your card is registered, and payment is taken 13 days before. For bookings made within 14 days, you're charged immediately at the time of booking.

You can change your dates up to 8 days before departure. If the price goes up, you only settle the difference, with no cancellation fee. After 8 days before departure, dates can no longer be changed, and any cancellation is handled under our cancellation policy.

Free up to 14 days before departure; 20% of the fare from 13–8 days before, 50% from 7–2 days before, 80% the day before, and 100% on the day. (Example: cancel a ¥100,000 booking 10 days before → ¥20,000 fee, ¥80,000 refund.)

It's a campervan built on a kei-truck base: about 3.8 m long, 1.8 m wide, and 2.6 m tall. You can drive it on a regular license (automatic-only license is fine), and it handles like a passenger car, slipping easily into narrow streets. Because it's about 2.6 m tall, please watch out for height-restricted parking lots and low underpasses.

Every vehicle has an ETC unit installed (we don't lend ETC cards, so please bring your own). Mileage is unlimited. Don't worry about the distance — drive as far as you'd like to go.

We don't rent child seats or booster seats. Due to the vehicle's structure, installing a child seat in the rear is difficult, so we ask that you not bring infants or toddlers. Children who use a booster seat may use your own booster seat installed in the passenger seat.

In winter (around December to March), every vehicle is fitted with studless tires. From central Kyoto, where snow is unlikely, to the snowy scenery of Miyama and the Tango region, you can head out with peace of mind.

The cabin linens are washed and replaced after every rental, so they are always fresh and clean when you arrive. Please rest easy.